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Error and stability monitoring for mobile and web · by SmartBear

BugSnag

Error and performance monitoring from SmartBear with stability scores per release, strong mobile crash reporting, and an on-premises option for regulated teams.

Visit bugsnag.com ↗ Alternatives Free tier Self-hostable
BugSnag homepage
§1

Overview

BugSnag, now part of SmartBear, is an error monitoring tool with its roots in mobile crash reporting. It captures unhandled crashes, ANRs and handled exceptions from iOS, Android, React Native, Flutter, Unity, web and server platforms, and shows them in an inbox ordered by severity and number of affected users. A stability score per release helps decide whether to ship new features or fix bugs.

Performance monitoring adds app start, screen load, network and custom spans with distributed tracing, and is compatible with OpenTelemetry. SmartBear's MCP server brings error data into the IDE for AI-assisted fixes.

The free plan is for one person with 7,500 events a month and 7-day retention. Paid plans add unlimited users and 60-day retention and are priced by event and span volume. Enterprise can run on premises, which is the route for PCI and PHI compliance.

§2

Pricing and plans

Free tier

1 user, error and performance monitoring, 7,500 events and 1M spans a month, 50+ platforms, 30+ integrations, 7-day data retention.

At the limit Not stated The vendor does not say what happens at the limit, or we have not found it yet.

Plan Price What you get
Free $0 1 user, 7.5k events and 1M spans a month, 7-day retention
Select From about $20/mo (annual) Unlimited users, end-to-end diagnostics, basic notifications, 60-day retention
Preferred From about $33/mo (annual) Error prioritisation, stability benchmarks, SAML SSO, system metrics
Enterprise Custom Automatic error assignment, premium support, on-premises or SaaS, feature flags

BugSnag's pricing page loads prices by script and showed $0 placeholders when read, so paid prices come from current third-party listings (costbench.com, cubeapm.com, findthatsoftware.com; checked August-September 2026). They agree on Select from $20/mo and Preferred from $33/mo billed yearly; one lists Preferred at $39 billed monthly. Prices rise with event (50K to 3M) and span tiers. Plans have a daily event quota; with 'capture every event' on, exceeding it more than 3 times in 30 days upgrades you automatically. Trials run 14 days on the Enterprise plan.

Source: www.bugsnag.com/pricing/ · prices as published, excluding tax.

§3

What it does

Stability scores
Per-release stability score and targets to decide when a release is healthy.
Mobile crash reporting
Crashes, ANRs, native minidumps and symbolication for mobile and desktop apps.
Performance monitoring
App starts, screen loads, web vitals and network spans, sold in span packs.
Distributed tracing
Waterfalls of API calls and service interactions, correlated with crashes.
Feature flags and experiments
Errors broken down by feature flag and experiment variant.
On-premises deployment
Enterprise customers can run BugSnag on their own infrastructure.
§4

Strengths and limitations

Strengths

  • Strong mobile crash reporting and release stability tracking.
  • Prioritises errors by user impact rather than raw counts.
  • On-premises option for regulated industries.
  • OpenTelemetry-compatible performance monitoring.

Limitations

  • Free plan is limited to 1 user and 7 days of data retention.
  • Exceeding the daily event quota more than 3 times in 30 days can trigger an automatic plan upgrade.
  • Minidump events count as 5 events each for billing.
  • SAML SSO requires the Preferred plan.
§5

Who it suits

Good for

  • Mobile app teams tracking crash-free releases
  • Companies needing on-premises error monitoring
  • Teams that ship frequent releases and want stability targets

Look elsewhere if

  • Solo developers needing longer free retention
  • Uptime, log or infrastructure monitoring
§6

Alternatives to BugSnag

Tool From Free option Stages
Grafana Cloud Hosted metrics, logs, traces and dashboards
$19/mo Free tier
Checkly Synthetic and uptime monitoring as code
$24/mo Free tier
Rollbar Error tracking and session replay
$15.83/mo Free tier
Sentry Error tracking and application monitoring
$26/mo Free tier
New Relic Full-stack observability platform
$10/mo Free tier
SigNoz Open-source OpenTelemetry APM, logs and metrics
$49/mo Free tier

All monitoring, uptime and error tracking →

§7

Questions

Is BugSnag free?

Yes, the Free plan covers one user with 7,500 events and 1 million spans a month and 7 days of retention.

How much does BugSnag cost?

Third-party listings show Select from about $20 a month and Preferred from about $33 on yearly billing; prices rise with event volume.

What happens if I exceed my BugSnag event quota?

You choose between capturing every event (with automatic upgrade after repeated overages) or rate limiting once the daily quota is reached.

Can BugSnag run on premises?

Yes, on the Enterprise plan.

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